Learning at the Ballgame: Three Skills for Managerial Success
As another exciting baseball season nears its conclusion, we couldn’t help but notice that there are many lessons from baseball that easily translate to business success. During the game, managers display their leadership styles. Successful managers often are transparent, open, authentic, and serve as positive role models who lead by example. We see how they connect, inspire, influence, motivate, and improve people’s performance. Their technical, conceptual, and interpersonal skills are evident. Understanding and implementing these skills allows us to practice, prepare, and handle various situations in the business environment.
Just like in baseball, effective managers achieve desired results and build positive relationships. As outlined by Robert Katz, most are strong in three skill categories: technical, conceptual, and interpersonal. These skills can move any team forward to achieve favorable outcomes and results and are important at different levels of an organization (Katz as cited in Juliane, 2009).
Technical – Middle and lower level:
Having technical skill requires the ability to perform various tasks. Managers who possess this skill understand and can use relevant tools, information, and content to solve problems. Some examples include technology, business planning, marketing, selling, and negotiation expertise.
Simply put, managers who have conceptual skills are able to work well with ideas and concepts. They think creatively and understand situations, the big picture, abstract ideas, and cause and effect. This skill is important to strategic planning and helps managers set goals, plans, and strategies.
Managers must have human and interpersonal skills to help them relate to people. Being cognizant of their own views as well as the views of others is paramount. Having strong self and social awareness means they have emotional intelligence (EQ) and can self manage. It means they can effectively manage relationships, build trust, and create an environment that fosters communication and inclusiveness, which is key to strategic planning and vision creation.
Class sessions meet on Tuesdays and Thursdays from 12:30 pm ET to 2:00 pm ET starting on Thursday, November 1 and ending on Tuesday, November 20. There will be no class on Thursday, November 15.